Privacy Policy

Last updated: January 2025

Orvex Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our products, platforms, and ventures. This includes web applications, mobile apps, enterprise systems, and other technology solutions we develop. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you engage with Orvex Studios for development services, we may collect:

  • Name, email address, phone number, and company information
  • Billing and payment information (processed securely through third-party processors)
  • Project requirements, specifications, and technical documentation
  • Communication records, including emails, messages, and support tickets

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

  • IP address, browser type, operating system, and device information
  • Usage data, including pages visited, time spent, and click patterns
  • Log files, error reports, and performance metrics

1.3 Client Project Data

As an umbrella company, we may process data on behalf of our ventures, products, or partners as part of our operations. This data is handled according to our Data Processing Agreements and remains the property of the respective entities. We act as a data processor in these instances.

2. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contract Performance (Article 6(1)(b)): To fulfill our contractual obligations when providing development services, consulting, or project delivery.
  • Consent (Article 6(1)(a)): When you provide explicit consent for marketing communications, newsletters, or non-essential data processing.
  • Legitimate Interests (Article 6(1)(f)): For business operations, fraud prevention, service improvement, and security measures.
  • Legal Obligations (Article 6(1)(c)): To comply with applicable laws, tax regulations, and legal requirements.

3. How We Use Your Information

  • Deliver and manage development projects, software solutions, and consulting services
  • Process payments and manage billing for our services
  • Communicate about projects, updates, and support inquiries
  • Improve our services, website, and user experience
  • Send marketing communications (with your consent)
  • Detect and prevent fraud, abuse, or security threats
  • Comply with legal obligations and enforce our Terms of Service

4. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist with payment processing, cloud hosting, analytics, email delivery, and other essential services. These providers are contractually obligated to protect your data.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share information when you explicitly authorize us to do so.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Incident response procedures for data breaches

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right of Access (Article 15): Request a copy of your personal data we hold.
  • Right to Rectification (Article 16): Request correction of inaccurate or incomplete data.
  • Right to Erasure (Article 17): Request deletion of your data ("right to be forgotten").
  • Right to Restrict Processing (Article 18): Request limitation of how we process your data.
  • Right to Data Portability (Article 20): Receive your data in a structured, commonly used format.
  • Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@orvex.cc. We will respond within 30 days as required by GDPR.

7. Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you:

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources, business purposes, and third parties with whom we share data.
  • Right to Delete: Request deletion of personal information we have collected (subject to certain exceptions).
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Categories of Personal Information We Collect:

  • Identifiers (name, email, phone, IP address)
  • Commercial information (purchase history, project details)
  • Internet activity (browsing history, interactions with our website)
  • Professional information (company name, job title)

To exercise your CCPA rights, contact us at privacy@orvex.cc or call us. We will verify your identity before processing your request and respond within 45 days.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

Data TypeRetention Period
Account and client informationWhile account is active + 3 years after termination
Project data and documentationDuration of project + 7 years (for legal/accounting)
Financial and transaction records7 years (legal requirement)
Support communications3 years
Website analytics and logs26 months

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission for GDPR compliance, and we only transfer data to countries with adequate data protection laws or appropriate safeguards.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Services

We use cookies and similar tracking Services to enhance your experience:

  • Essential Cookies: Required for core functionality and cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

12. Data Protection Officer & Supervisory Authority

For GDPR-related inquiries, you can contact our Data Protection Officer at:

privacy@orvex.cc

If you are located in the EEA, you have the right to lodge a complaint with your local supervisory authority if you believe we have violated GDPR. A list of supervisory authorities can be found at edpb.europa.eu.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through our services. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email:

privacy@orvex.cc

General Support:

support@orvex.cc

Company:

Orvex Studios